Your Personal Data
Protecting your data
We are required to comply with the provisions of the EU General Data Protection Regulation (GDPR) and current UK Data Protection Legislation.
‘Personal data’ means any information relating to an identifiable person.
‘Processing’ means any operation which is performed on personal data, or on sets of personal data, including accessing, collection, recording, storing or destruction.
A ‘controller’ is a person or firm which determines the purposes and means of the processing of personal data.
A ‘processor’ is a person or firm which processes personal data on behalf of the controller.
Who we are
UK Rishta Ltd is a trusted matrimonial & Dating service provider dedicated to helping individuals and families across the UK & beyond find meaningful, lasting relationships. We specialise in culturally sensitive and community-focused matchmaking, tailored to meet the diverse needs of British South Asian (Punjabi/Indian) communities.
With a strong foundation built on integrity, confidentiality, and personal attention, our mission is to search for a life partner respectful, secure, and successful. Whether you’re seeking a match for yourself or a loved one, UK Rishta Ltd offers a personalised approach that honours your values, traditions, and expectations.
We believe that finding the right partner is one of life’s most important journeys — and we are here to guide you every step of the way.
UK Rishta Ltd are the data processor. UK Rishta Limited’s company registration number is 14674860, and our registered address is: 41 Bayston Road, Kings Heath, Birmingham, West Midlands, England, B14 5AS.
The data we hold
We only hold data that is necessary for us to be able to undertake the management of your account. Usually, this means that we will hold your details in our records, and this will include your name, address, date of birth, e-mail address and/ or telephone number, address history, and payment history.
Where you are a representative of a customer, we will usually hold your contact details, which will include your name, address, email address and telephone number.
Note that we also retain records of all communication with UK Rishta Ltd, including phone recordings and all written communication.
Where the information originates
To enable us to manage your account, the information mentioned above is transferred to UK Rishta Limited from our clients. Because this data is transferred to us from you, the clients, we will hold the data or information that you have provided us.
We will also potentially source additional identity and contact information from third parties or publicly available sources such as open-source social media.
When you are a representative of a customer, we have only obtained your data from either you or the customer you are representing.
What we will do with your data
We need to process your data in order to ensure the performance of the contract you entered into with UK Rishta ltd.
Where you are a representative of a customer, we will only process your data to fulfil the contract that was entered into by the customer.
This means that we will use your data to be able to manage the account. In addition, and in line with your contractual obligations to our client, we may also use the information for statistical analysis, auditing and fraud prevention purposes.
Whether we will share your data
All the personal data we hold will be processed by our staff in the United Kingdom. We will share your data with only our clients who have successfully passed vetting and verification and who are registered with the UK Rishta Ltd website www.ukrishta.com
UK Rishta Limited take all reasonable steps to ensure that personal data is processed securely. We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal information that has been provided.
Sensitive personal data / Special category data
In addition to the data we hold, it may be beneficial to notify us of health conditions or disabilities so that we are aware of any conditions and how they may affect your ability to find a suitable match and communicate with us. This will allow us to take any reasonable steps to accommodate your specific needs or requirements. This type of information is known as ‘special category information’ (also known as sensitive personal data), and we require your explicit consent to process this information.
This kind of information will only be collected from you and used by UK Rishta Ltd to assist you. It will not be shared with any third parties unless you have provided consent to share it with the valued clients / your personal information, and will only be kept as long as it is required for this purpose, or until you notify us that you no longer consent to its processing.
You do not have to provide us with consent to process such data, and you have the right to withdraw consent to our processing of your sensitive personal data at any time.
Right to withdraw consent
You have the right to withdraw consent to our processing of the sensitive personal data at any time. If you wish to withdraw consent, then you can inform us of this, in either verbal or written form, at any time.
How long do we keep it
We will generally keep your personal data for a period of one month after the account has been closed. After this period, any data we hold on you will either be destroyed or will be anonymised if it is no longer required for the lawful purpose for which it was obtained.
What are your rights?
Under data protection legislation, you have several rights regarding the use of your personal data, as follows:
Right of access
If at any point you wish to either confirm whether your personal data is being processed and/or access the data we hold on you, you can request to see this information, usually free of charge, and we will respond to this request within 30 calendar days.
Right of portability
You also have the right for certain data you have provided UK Rishta Ltd with to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
Right of rectification
You are entitled to have data corrected if it is inaccurate or incomplete.
Right of erasure
You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. Whilst you have the right to ask for sensitive personal data to be deleted, you should note that data obtained which is necessary for the performance of the contract with the client cannot be deleted until after a reasonable period of time following full payment or settlement of any fees owed if applicable
Right of objection
You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).
Right to restrict processing
You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by UK Rishta Ltd, or if you have objected to its processing and while UK Rishta is considering whether it has legitimate grounds to continue to do so.
Where we identify ourselves as the processor of your data, we will send your request to your data controller. (UK Rishta’s public protection department/head of vetting)
How to complain about the use of your data
If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact vetting@ukrishta.com, and they will investigate your concerns.
If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/.
UK Rishta Ltd
41 Bayston Road
Kings Heath
Birmingham
B14 5as
United Kingdom
UK Rishta Limited is a Registered Company in England and Wales, Registration Number: 14674860
UK Rishta Ltd is authorised and regulated by the Information Commissioner’s Office (ICO). Copyright ©2022 UK Rishta Ltd. All rights reserved.
